Payments

All bookings are confirmed only after the Company has received the entire Package cost quoted by the Company. The Company accepts all forms of electronic bank transfers and cash in Indian Rupees.

Payments are required to be made to these bank details:

• Name: Pristine Andaman
• Current A/c No.: 50200057086568
• Bank: HDFC Bank
• Branch: : Bathu Basti, Garacharama I, Sri Vijaya Puram (Port Blair),744105
• IFSC: HDFC0009508

Advance Payment

• An advance of 70% of the Package price is required to be made at the time of booking.
• Advance payment does not necessarily establish a guaranteed booking; bookings are subject to confirmation by the service providers. If your booking cannot be confirmed by the provider and you do not wish to adjust your travel plan, your deposit payment will be fully refunded within 15 working days through the original mode of payment.
• Payment in full is required at the time of booking if reservations are made less than 10 days before the commencement date of the product or activity.

Cancellation and Refund Policy

At Pristine Andaman, we understand that plans can change. Our Cancellation and Refund Policy is designed to be fair and transparent.

Cancellation Charges

• 30 days or more prior to departure: 10% of the total package cost.
• 15–29 days prior to departure: 25% of the total package cost.
• 7–14 days prior to departure: 50% of the total package cost.
• Less than 7 days prior to departure: No refund.

Cancellation by Pristine Andaman

If we need to cancel your booking due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

Refund Process:

• Refunds will be processed within 7–10 business days from the date of cancellation.
• The refund amount will be credited to the original payment method.

Important Notes:

• Non-refundable services, such as flight tickets or certain activities, will not be eligible for refunds.
• If the trip is cancelled due to natural calamities, government restrictions, or other force majeure events, rescheduling options may be provided, subject to availability.

Ferry Tickets Cancellation Charges

• 48 hours or more before the departure: 50% refund.
• Less than 48 hours before departure: No refund.

Important Notes:

• Ferry tickets are subject to availability and operator terms.
• No-shows or failure to board the ferry on time will result in no refund.
• In case of ferry cancellations by the operator, a full refund or alternative arrangements will be provided.

Cab Bookings Cancellation Charges

• 24 hours or more before the scheduled pickup: Full refund.
• 12–24 hours before the scheduled pickup: 50% refund.
• Less than 12 hours before the scheduled pickup: No refund.

Important Notes:

• Refunds will not be provided for delays or no-shows caused by the customer.
• In case of delays or cancellations caused by Pristine Andaman or our service partners, alternative arrangements or a full refund will be provided.

Cancellation by Pristine Andaman: If we need to cancel your booking due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

General Conditions

1. All cancellation requests must be made in writing via email to our official support team.
2. Refunds are subject to the deduction of processing fees, if applicable.

For any queries or concerns, feel free to contact our customer support team.